Return and Refund Policy
At marinedigitale , customer satisfaction is our top priority. We strive to ensure a smooth shopping experience, but we understand that some situations may require a return or refund. That's why we have implemented a simple and transparent return and refund policy.
Returns Eligibility
Products must be returned in their original condition, unused, and with all original packaging and labels intact.
Returns must be initiated within [specify time frame, e.g. 30 days] of receiving your order.
Certain items, such as [for example, digital products, personalized items, or sale items], may not be eligible for returns. Please review product details for exclusions.
How to Initiate a Return
Contact us: Contact our customer service at marinedigitale@gmail.com or via [return portal link, if applicable] to start the procedure.
Approval: Once your return request is approved, we will provide you with detailed instructions and a return label (if applicable).
Ship the Item: Carefully package the product and ship it back. We recommend using a trackable shipping service.
Refund Process
Refunds will be issued to the original method of payment upon inspection and approval of the returned item.
Please allow [for example, 5-7 business days] for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to our error (e.g. incorrect or defective item).
Exchanges
If you wish to exchange an item, follow the same procedure as a return and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within [for example, 7 days] of delivery. We will happily arrange a replacement or full refund at no extra cost.
Returns Eligibility
Products must be returned in their original condition, unused, and with all original packaging and labels intact.
Returns must be initiated within [specify time frame, e.g. 30 days] of receiving your order.
Certain items, such as [for example, digital products, personalized items, or sale items], may not be eligible for returns. Please review product details for exclusions.
How to Initiate a Return
Contact us: Contact our customer service at marinedigitale@gmail.com or via [return portal link, if applicable] to start the procedure.
Approval: Once your return request is approved, we will provide you with detailed instructions and a return label (if applicable).
Ship the Item: Carefully package the product and ship it back. We recommend using a trackable shipping service.
Refund Process
Refunds will be issued to the original method of payment upon inspection and approval of the returned item.
Please allow [for example, 5-7 business days] for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to our error (e.g. incorrect or defective item).
Exchanges
If you wish to exchange an item, follow the same procedure as a return and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within [for example, 7 days] of delivery. We will happily arrange a replacement or full refund at no extra cost.